Customer Service

We are ready to assist!
Direct Bill Customer Service

With billing inquires or to cancel a
recurring payment contact:
(800) 847-4357 ph
(513) 369-7375 fax

Service Hours:
8:00 am - 5:00 pm (EST) Monday - Thursday
8:00 am - 3:30 pm (EST) Friday

Billing Correspondence:
Great American Insurance
P.O. Box 5430
Cincinnati, OH 45201-5430

Direct Bill Payments:
Great American Insurance
P.O. Box 89400
Cincinnati, OH 44101-6400

Overnight Mail:
Great American Insurance Group
Specialty Accounting Services
49 East 4th Street, Suite 400 South
Cincinnati, OH 45202
Trucking Customer Service
With claims inquiries contact:
(800) 297-1971
Available 24 hours

With policy inquiries contact:
(800) 643-7882
Available 8:00 am - 8:00 pm (EST) Monday - Friday